Terms and Conditions
This website at goodfoodgiftcard.com.au (the “Website”) is owned and operated by Edge Loyalty Systems Pty Ltd (ABN 96 138 299 288) (“Edge Loyalty”, “”we”, “us”, “our”). This document contains the terms and conditions governing your use of the Website and any order or purchase of a product (which may include physical, plastic or digital gift cards - collectively “Gift Cards”) offered for sale via the Website (“Terms and Conditions”).
By using the Website you accept these Terms and Conditions by accessing or using any part of the Website after you have first accessed a page providing a link to them.
You are welcome to print a copy for your records.
If you decline to accept these Terms and Conditions, you will need to exit this Website immediately.
You acknowledge and accept these Terms and Conditions (as varied from time to time) each time you or any other person accesses on your behalf, any part of this Website, regardless of the means by which the Website is accessed, and whether such access is authorised or not.
Application of these Terms & Conditions
These Terms and Conditions are in addition to any terms that apply to the use of any Gift Card purchased from or issued by Edge Loyalty or to any related services.
Use of this Website
You are responsible for the use of this Website by anyone who uses it in connection with your Gift Card. You fully indemnify us in respect of all use of this Website by you, with your consent or in connection with your Gift Card, except to the extent that we have expressly authorised that use.
Promotions and Competitions
For certain campaigns, promotions or contests, additional terms and conditions may apply. If you want to participate in such a campaign, promotion or contest, you need to agree to the relevant terms and conditions applicable to that campaign, promotion or contest. In case of any inconsistency between such terms and conditions and these Terms and Conditions, those terms and conditions will prevail.
The Website and its contents are subject to copyright (“Content”). The copyright is owned or controlled by Edge Loyalty or, in the case of some material, third parties. You may view this Content using your web browser and make a reasonable number of copies solely for personal, non-commercial use. Any other use, including the reproduction, modification, distribution, republication, display or communication, of any Content is strictly prohibited.
This Website contains registered trade marks and other trade marks that are protected by law. Except as expressly authorised by us in writing, the use of any of these trade marks is strictly prohibited.
You will not hack into, change or otherwise interfere with the operation of this Website or any information contained within it.
Third Party Sites
This Website may contain links to third party sites. Edge Loyalty and its related companies are not responsible for the condition, security levels, content or any other aspect of any third party sites. The links are provided solely for your convenience and do not indicate, expressly or by implication, an endorsement by Edge Loyalty of such third party sites or the products or services provided, advertised or otherwise mentioned on those sites.
To the maximum extent permitted by applicable law,we make no warranties or representations about this Website or the content on this Website, including but not limited to warranties or representations that they will be complete, accurate or up-to-date, that access will be uninterrupted or error-free or free from viruses, or that this Website will be secure. We reserve the right to restrict, suspend or terminate without notice your access to this Website, any Content, or any feature of this Website at any time without notice and we will not be responsible for any loss, cost, damage or liability that may arise as a result.
Except to the extent required by applicable law neither Edge Loyalty nor its related companies, affiliates, directors, officers, employees, agents, service providers, other contractors, successors or assigns will be liable for any losses, damages, liabilities, claims or expenses (including legal costs and defence or settlement costs) whatsoever, whether in contract, tort (including negligence), statute or otherwise, arising out of, or in any way related to, the use of this Website or any site linked to it. This limitation applies to all direct, indirect, consequential, special, punitive or other losses, damages, liabilities, claims or expenses you or others may suffer, including for loss of profits, business interruption or loss or corruption of data or information. Our liability for a breach of a condition or warranty which is implied by law and cannot be excluded is limited, to the maximum extent possible, to one of the following at Edge Loyalty’s option: the supply of the goods or services again; or the payment of the cost of having the services supplied again or repaired.
This Website is provided for use by Australian residents only. Your use of this Website is governed by, construed and enforced in accordance with the laws of Victoria, Australia. Disputes arising from your use of this site are exclusively subject to the jurisdiction of the courts of Victoria, Australia.
This Website may be accessed throughout Australia and overseas. Without limiting the above disclaimer, Edge Loyalty makes no representations that the content of this Website complies with the laws, including intellectual property laws, of any country outside Australia. If you access this Website from outside Australia, you do so at your own risk and are responsible for complying with the laws in each place where you access the site or where anything you publish or upload can be accessed.
Variations to these Terms and Conditions
These are our current Terms and Conditions. We may at any time vary these Terms and Conditions by publishing the varied terms and conditions on this Website. Where a change may place an unfair burden on existing users of the site or services, we will provide a form and period of notice that we reasonably consider appropriate to that change.
In these Terms, “us”, “we” and “our” means Edge Loyalty Systems Pty Ltd and our related bodies corporate.
By purchasing, redeeming or attempting to redeem a Gift Card, you:
a. "Card Number" means the number that appears on the back of your Gift Card.
b. "Gift Card" means the Good Food Gift Card or digital voucher that you have purchased or received or any other gift card or digital voucher we may issue.
c. "PIN" means the 4-digit Access PIN printed on the back of the Gift Card or provided by email for Gift Cards which are digital vouchers;
d. "Remaining Card Value" means, at any time, that portion of the initial value loaded onto your Gift Card which is unspent and can be accessed by using the Gift Card in accordance with these Terms;
e. A reference to "you" or "your" is a reference to the person who is in possession of the Gift Card at the relevant time for the purposes of these Terms, or who authorises another person to do something with or to the Gift Card on their behalf.
Transactions made with Gift Cards
Gift Card products can only be purchased from us by using
Purchases and GST credit card or PayPal and include GST where applicable.
How and where you can use our Gift Cards
If you make a booking to redeem your Gift Card with any retailer and provide Gift Card information but fail to attend the booking, the retailer may choose to redeem the value of the booking from the Gift Card according to their own trading terms. We shall not be responsible for any such redemption and you must deal directly with the applicable retailer.
We are not liable for the goods or services you purchase with our Gift Cards. Any purchase made with a participating retailer constitutes a transaction between you as the holder of the Gift Card and the relevant retailer. You acknowledge and agree that we are not a party to that transaction, and is not in any way responsible or liable in relation to that transaction. Any dispute about goods or services purchased with a Gift Card must be resolved with the retailer. If you think there has been an incorrectly processed transaction on your Gift Card please contact the retailer where the transaction took place. We are unable to reverse transactions approved or processed by any retailer.
Gift Cards can only be used whilst dining in at a participating retailer.
Your Gift Card PIN
You acknowledge that we may allow access to the services offered on this site to anyone who enters a valid Gift Card number and 4-digit PIN. Your PIN is simply our way of identifying you. It does not offer you any protection or security if your Gift Card is lost or stolen. Remember to treat your Gift Card like cash. You are solely responsible for any loss caused by use of your Gift Card and PIN by you or any other person, including any use not approved or contemplated by you.
You must notify us immediately by calling our Customer Service Team on 1300 834 577 if you know or suspect any unauthorised use of your Gift Card.
Purchases Exceeding the Gift Card Value
Your Gift Card may only be used to make purchases up to the Remaining Card Value. If you wish to make a purchase for an amount that exceeds the Remaining Card Value, you must pay the excess using another payment method.
Validity and Expiry of Good Food Gift Card
Both physical and digital gift cards have a 3-year expiry from 1st April 2018. The expiry date can be calculated 3 years from the date of issue, which can be found on the card or you can check the expiry date online by visiting check card balance. Once expired, your card is void and cannot be used. If purchased before 31 March 2018, your gift card will expire 12 months from the date of purchase If purchased on or after 31 March 2018, your gift card will expire 36 months from the date of purchase. Any expiry date for an individual Gift Card can be checked at any time online at goodfoodgiftcard.com.au/CardBal.
Good Food Gift Cards purchased at retail outlets must be activated prior to use as per instructions on the back of the card and pack. To activate your card go online to the Website (goodfoodgiftcard.com.au/Activate) and follow the prompts by entering the card details. Once activated, funds are available from 12pm the following business day though may be available sooner. Funds can be checked at any time by visiting the Website (goodfoodgiftcard.com.au/CardBal).
Checking your Gift Card Balance and Transaction History
You can check your card balance, expiry date and transaction history at any time online at goodfoodgiftcard.com.au/CardBal.
For balance enquiries, you will be required to enter both the Card Number and Access PIN on your Gift Card prior to getting access to the card information.
Lost or Stolen Gift Cards
Treat your Gift Card like cash. Lost or stolen cards will not be replaced or refunded except in our sole discretion. There is a $10.00 per card replacement fee if we choose to replace any Gift Card.
Can I request a replacement my Gift Card?
Yes, you can request a replacement gift card by contacting Customer Service. There is a $10.00 per card replacement fee.
Your Responsibility for your Gift Card
Your responsible for the use and safety of your Gift Card. You are liable for all transactions on your Gift Card, except to the extent to which there has been fraud or negligence by us or by any of our employees.
Gift Cards cannot be redeemed for cash, reloaded, returned for a refund, have their balances consolidated to a new gift card, or be replaced after expiry and are not legal tender, account cards, credit or debit cards or securities. Cash will not be given for any unused amount.
Purchase of Gift Cards from retailers not certified by Good Food Gift Card
Good Food Gift Cards are available for purchase from specific retailers – the list of certified sellers can be found here. We cannot guarantee the validity of any Gift Card purchased from any other retailer including any auction website or discount website who is not listed as one of our certified sellers. Any Gift Card not purchased from a certified seller may be fake or counterfeit or associated with fraudulent activity. Good Food Gift Card will not be liable to you or any other person for any loss arising from any purchase of our Gift Cards from a retailer who is not listed as a certified seller.
We offer promotional discounts and special offers from time to time (“Promotional Offers” or “Promotional Codes”). Promotional Codes can be redeemed when entered on the final step of the shopping cart for your Gift Card. By accepting any Promotional Offers or using any Promotional Codes you agree to and accept to comply to these Terms, including without limitation:
i. If you have received a Promotional Code, you must enter the code given into the designated ‘Promotional Code’ field in the shopping cart for the discount to be applied for the applicable Gift Card.
ii. One Promotional Code applies per transaction.
iii. We reserve the right to remove any Promotional Offer or Promotional Code without notice at any time.
iv. Promotional Offers are only available on purchases made on websites owned or controlled by us.
Changes to these Terms
We reserve the right to change any of the terms contained in these Terms at any time where the change is required:
a. To add or remove participating retailers and/or where the Gift Card may be redeemed;
b.To add or remove goods or services which may be purchased with the Gift Card;
c. For infrastructural, systems, administrative or operational reasons or to prevent the occurrence of fraud or other unlawful or unacceptable conduct;
d. To comply with any contract, law, regulation or statute or order or judgment of any court, tribunal or other body having competent jurisdiction; or
e. Where we, acting reasonably, consider that it will not be to your detriment;
1300 834 577. If we can, we may either provide a refund or a replacement gift card of equivalent value unless we reasonably suspect fraud or any other
Physical Gift Cards Remain our Property
Gift Cards remain our property. If you have a query or complaint about your Gift Card, please contact us at 1300 834 577 or by email at:
Good Food Gift Card: firstname.lastname@example.org
Privacy and confidentiality Our Privacy Notice explains how we handle the personal information that we may collect from you with respect to Gift Cards. If you do not have a copy and are unable to access the notice online (goodfoodgiftcard.com.au/Terms), please call 1300 834 577 for a copy.
These Terms are to be construed and enforced in accordance with the laws of Victoria, Australia. Any dispute arising from your receipt or use of a Gift Card is exclusively subject to the jurisdiction of the courts of Victoria, Australia.
Dinner and Movie
Dinner Cards can be used for food and drinks at participating restaurants* listed at goodfoodgiftcard.com.au (*these do not necessarily match all restaurants featured in the Good Food Guides). Dinner Cards have 3 years from date of issue and cannot be extended.
Refunds and Exchange Policy
Good Food Gift Card will not provide a refund or exchange for change of mind or duplicate orders. If the gift card is found to be faulty, defected, and is significantly different to the image or description provided, a full refund or exchange will be provided upon proof. Please keep your receipt as a proof of purchase.
The Good Food Gift Card does not compensate for errors or duplicate orders that have been made on your part. Please ensure to double check your order prior to submitting.
We aim to deliver physical gift cards. We will try to let you know if we expect to be unable to meet our estimated delivery date, but, to the extent permitted by law, we will not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.
*Terms and conditions apply.
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